Mail-In Repair Service for iPod, iPhone, & iPad
Our mail-in repair service is the alternative option to ordering one of our DIY repair kits and
following a detailed video tutorial to complete the repair on your own. If you do not feel
comfortable repairing your own device after watching a repair tutorial or you just want the piece
of mind knowing that it will be done right, you can spend a litle extra to have one of our
professional repair technicians fix your device.
The standard turn around time is 7-10 days from the date you send out your device, under
How It Works
- Determine Which Service You Need
Navigate to your device and add the appropriate repair service to your cart. Some
issues are more difficult to diagnose than others. If in doubt, or if you need
multiple repairs, please contact us.
- Select Your Return Shipping Option
Select an option based on your preference. Consider the transit time of the shipping
option. If the repair is time sensitive you should sent it by a quick method.
- Send In Your Device
After completing checkout you'll receive a confirmation email with instructions for
sending in your device. You are free to send us your device by an carrier of your choice.
Consider, again the transit time of the method your choose.
- Our Tech Verifies Issue(s) And Repairs Your Device
After receiving your device our tech will check it into the system and verify the needed repairs.
If there are any issues outside of the repair service that was ordered we will contact you before
proceeding. Otherwise, the repair will be completed as normal.
- The Device is Shipped Back
After the device is repaired we will send your device back by the method that you selected at checkout.
What if I don't know what repair I need?
Contact us and we'd be happy to help!
Can I track my repair status?
Yes, you can track your repair order through our website and see updates such as when the
device arrives and when the repairs are complete. When the device is repaired and shipped back
we'll email you the tracking number.
What if my device is not repairable or I decide the resulting repair cost is too high?
If your device is not repairable or if after diagnosis other issues arise that bring the cost above your
expectations, we can abandon the repair and send the device back to you. You will be refunded
for any service costs already paid unless minus a small diagnostic fee.
What are the payment options?
PayPal and credit/debit card are accepted forms of payment.
Where do I send my device?
After placing a service order send your device to:
GadgetMenders - Service
200 E Centennial Dr., Unit 500
Oak Creek, WI 53154